Overview
No one likes to be disappointed, and returns are a hassle for everyone involved.
If you’d like to return a product you ordered from our store, please email logistics@crisis-medicine.com. All returns must be processed within 14 days of receipt and must be in new, unused condition. Items in our store will be, as closely as possible, accurately described, but sometimes colors or images will not display on computer monitors accurately; thus, we do not make any warranty or guaranty in this regard. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
If you have signed up for training with us and are not happy with your course, email us at logistics@crisis-medicine.com so we can either help solve any issues or refund your purchase price within 30 days. Refunds will not be made for courses where the student has watched a substantial portion of the material.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, subject to processing by the payment processor, which can take up to 7-10 days.
Shipping returns
To return your product, you should mail your product to: 9155 SW Barnes Road, Suite 420, Portland, OR 97204.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at logistics@crisis-medicine.com for questions related to refunds and returns.