Updated 01 January 2023
What personal information do we collect from the people that visit our blog, website or app?
We collect limited information from visitors to our site or other details to help you with your experience. This includes your name (when provided), username for our website, and email address when you choose to provide it. We also have implemented cookies; see below.
Your payment information: If you sign up for classes with us or make a purchase from the website. Your credit card information is collected by our secure third party processor, not our site, and we collect your billing zip code to confirm your purchase. We request shipping addresses only when necessary to ship physical products.
When do we collect information?
We collect information from you when you register on our site, subscribe to a newsletter, respond to a survey, fill out a form or enter information on our site. Our goal is to collect as little information about you as possible while still providing awesome online educational content and being able to advertise our classes and products to customers online.
If you leave a comment on our site, you may opt-in to save your name, email address, and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
Shopping, while you visit our site, we’ll track:
Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed. Location, IP address, and browser type: we’ll use this for purposes like estimating taxes and shipping.
Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order.
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes such as, to:
‣Send you information about your account and order
‣Respond to your requests, including refunds and complaints
‣Process payments and prevent fraud
‣Set up your account for our store
‣Comply with any legal obligations we have, such as calculating taxes
‣Improve our store offerings
‣Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
‣To allow us to better service you in responding to your customer service requests.
‣To administer a contest, promotion, survey or other site feature.
‣To quickly process your transactions.
‣To ask for ratings and reviews of services or products
‣To follow up with them after correspondence (live chat, email or phone inquiries)
How do we protect your information?
Our website is scanned on a regular basis for security holes and known vulnerabilities to make your visit to our site as safe as possible.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have exclusive access rights to such systems, and are required to keep the information confidential and are subject to yearly trainings on privacy and confidential information. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
Do we use ‘cookies’?
Yes. We use Google Analytics, Facebook/Meta , and Mail Chimp to tailor offers to interested students. See ‘Google’ below. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since the browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.
If you turn cookies off, some of the features that make your site experience more efficient may not function properly.
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.
We do not include or offer third-party products or services on our website. The links included are to educational references or to manufacturer’s websites where we do not have any affiliate agreements or receive any compensation. No outside advertising is permitted on our website.
Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en
We have implemented the following:
Demographics and Interests Reporting
We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt-Out page or by using the Google Analytics Opt-Out Browser add-on.
General Data Protection Regulation Information (GDPR)
Most of our services do not require any form of registration, allowing you to visit our site without telling us who you are. However, some services may require you to provide us with Personal Data. In these situations, if you choose to withhold any Personal Data required by us, it may not be possible for you to gain access to certain parts of the site or for us to respond to any questions you might have.
If you subscribe to our mailing list for updates, you will provide us your email address, which we will use to send you updates. You can unsubscribe whenever you like.
If you sign up for an online class, you will provide us your name, username, email address, and zip code for billing processes. Our third-party payment processors, Stripe and Paypal will collect and utilize your billing information and credit card information, but do not save the information on our behalf. All students are collected into a database under the sole control of Crisis Medicine LLC, which is protected behind a firewall and password protected. We do not share or sell our data to anyone. If you want your information deleted, let us know, but it will make it impossible to access any purchased classes. All email addresses of students are added to our mailing list, which is serviced by MailChimp; if you would like to be removed from that list, let us know. You’ll miss out on scintillating blog updates but will still be able to access your class
If you purchase something from our store (t-shirts, a print, etc), we will require you to provide a mailing address. It too will go into our database with your customer information. Occasionally we will send you an additional thank you gift later.
As stated above, we use a Google Analytics and Facebook/Meta ads to obtain information on visitors to our website to better tailor information to their needs. This information may include country, operating system, mobile or desktop platform, and where available, anonymized user interests. For example, Google will tell us a user from New York accessed our site on an iPhone and that they are interested in journalism and outdoor activities, but we don’t know it’s you. The information collected by Google Analytics and Facebook/Meta is mostly anonymous traffic data, and we do not collect additional information such as your age, gender, interests, bank details, children’s birthdays, or photographs of your cat. This information is used to provide an overview of how people access our site and is not used for any additional purpose.
You can contact our Data Protection Officer any time at firstname.lastname@example.org to request what information we have about you or to request we delete it. Think there’s an error keeping you up at night? Email us and we’ll fix that too. That easy. As noted above, if you wish to have your student account deleted, it will remove access to any purchased on-line classes. You can also mail us to 9155 SW Barnes Road, Suite 420, Portland, OR 97225, or fax to 503/765-7615. But really, email is simply easiest for everyone isn’t it?
California Online Privacy Protection Act
According to CalOPPA, we agree to the following:
Users can visit our site anonymously.
Can change your personal information:
• By emailing us
• By logging in to your account
How does our site handle Do Not Track signals?
We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.
We do not specifically market to children under the age of 13 years old.
We do not let third-parties, including ad networks or plug-ins, collect PII from children under 13.
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify you via email
• Within 7 business days
We will notify the users via in-site notification
• Within 1 business day
Questions? Want to opt-out?
Email us: email@example.com