Payment

Sorry that our payment process isn't working properly. If you are having serious issues with purchasing a class please contact us by emailing logistics@crisis-medicine.com or call us at 1 (503) 765-7615. We are generally available 9-4 PST. Here are a few common solutions that you can also try to solve your problem. 1 Make sure all the information you've entered is correct. The most common reason for a payment not going through is a typo. 2 At this time we accept Paypal and Stripe, which covers most major credit cards 3 Have you already purchased the class? You cannot purchase the same class more than once so make sure you aren't already enrolled in the class.
That’s a hassle, and we’re sorry! First, don't panic, we're going to get through this together. Start by checking to see if you received a confirmation email. The confirmation email is the best way to know if your registration was processed. Next, please check your spam folder to make sure it’s not there. If you can't find the email, there's a good chance that the purchase didn't go through. Sometimes that happens because some of the fussy parts of the credit card or address were mistyped. If your purchase didn't go through you can try repurchasing the class, or if you'd like some more assistance, you can contact us by logistics@crisis-medicine.com or call us at 1 (503) 765-7615. We are generally available 9-4 PST. If your purchase did go through and your class isn't showing up, please contact us, and we will be sure to fix this right away!
We’re sorry you’re not 100% happy, email us at logistics@crisis-medicine.com so we can either help solve any issues or refund your purchase price within 30 days.
Missing mobile purchase
If you purchased a course on iOS or Android, it's possible that the course was not registered to your account. Please email your purchase receipt to logistics@crisis-medicine.com.
Multiple e-mail accounts
If you use multiple e-mail accounts or have a Facebook or Google account, try logging in with the associated e-mail addresses.

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